Project: Black is a curated lifestyle-based hospitality service located in Bali. It offers a streamlined booking experience for various local venues, including The Lawn Canggu, Skool Kitchen, Times Beach Warung, Sisterfields, and more.
Through their website, customers can effortlessly book venues according to their preferences. As of early 2024, Project: Black has established 8 venues across Bali. Their objective for this year is to further enhance the quality of experiences through the development of exciting new establishments that are currently underway.
Challenge
Inefficient workflow management
Previously, Project: Black utilized two separate tools to manage their booking schedules and customer payment operations. This cumbersome process consumed considerable time, as staff had to manually cross-check bookings and payments between platforms. Such manual handling often resulted in human errors.
Limited payment customization
Project: Black faced restrictions in customizing payment options due to limitations within their previous payment gateway settings. Customers wanted personalized deposit payment arrangements, which the previous system couldn’t accommodate. This led to booking cancellations due to inflexible payment options.
Settlement delays
The instability of the previous payment gateway’s website frequently led to crashes, causing significant delays in the settlement process. On average, the website experienced four days of downtime per week.
Solutions
Unified booking and payment integration
Project: Black uses Xendit services via Cybersource which is connected to the SevenRooms booking engine, providing a unified platform for reservation and payment processing.
This integration simplifies operations by consolidating booking and payment functions, enabling Project: Black to operate efficiently with limited staff and reducing manual processes.
Simplified Booking with Xendit Card Payments
Project: Black integration with Xendit card payments revolutionizes the way deposit bookings are handled, enabling customers to easily transfer their deposits and streamlining the entire booking experience. Not only does this enhance convenience for customers, but it also improves efficiency for Project: Black, ensuring a smoother and more streamlined operation overall.
Real-time data visibility via dashboard
The Xendit Dashboard offers Project: Black real-time visibility into their business transactions. This feature enables them to monitor transactions as they occur, facilitating informed decision-making based on up-to-date data. By harnessing this real-time insight, Project: Black can optimize their operations and adapt to changing market conditions more effectively.
Fast and reliable customer support
Xendit’s responsive customer support team ensures that Project: Black receives timely assistance with any technical issues or inquiries. This prompt support enhances the efficiency of problem resolution, minimizing downtime and optimizing operational performance.
Result
Significant improvement in booking and payment processes
Through the integration of Xendit via SevenRooms, Project: Black achieved efficiency gains, resulting in a two-fold increase in speed for both booking and payment processes. This optimization significantly reduced workload and enhanced operational productivity.
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